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Member Support

Our focus is providing you exceptional member support from the day you join.

New Member Induction

Joining a new pharmacy group can be daunting. When you become a member of Pharmacy Alliance our induction process ensures you areaware of all the things you need to get started. As a new member you receive one-on-one induction with your dedicated Pharmacy Alliance Pharmacy Group manager. This involves taking you through our online Member Support Hub – logging in and finding what you need on the website, what to look out for in Alliance Link (our weekly e-bulletin) and Member Support Office contacts plus optional services available to you.

Member Support Hub

The online Member Support Hub gives you ccess to the information you need to make full use of your membership benefits. You can access the Member Support Hub at by clicking on the login button in the top right-hand corner. Your login details will be emailed to you when we receive your membership forms and your pharmacy details have been added into our systems.

Features of the Member Support Website are:

  • individual product price lookup
  • details of supplier contracts
  • details of special supplier deals and opportunities
  • planograms that you can download and print
  • information on retail marketing programs such as Catalogue Program sign-up forms, critical dates
  • current and previous editions of the Weekly Bulletin

Alliance Link

Our weekly e-bulletin, Alliance Link is sent to you every Wednesday afternoon to provide you with time critical updates on trading terms – PBS, Alliance Rewards, Alliance Pharmacy programs, updates on IT systems plus dates of important events such as Member Meetings. The current and previous editions of Alliance Link are also available to access via the Member Support Hub.

Member Meetings

Held three times a year, the Member Meetings provide an opportunity to hear about industry updates, important trends and initiatives directly from the Pharmacy Alliance management team. Held in Brisbane, Melbourne, Perth and Sydney, Member Meetings are also a great way to network with other Pharmacy Alliance members.

Pharmacy Group Managers

As a member of Pharmacy Alliance you have a dedicated Pharmacy Group Manager (PGM). Pharmacy Alliance PGMs are retail experts with a mix of retail and pharmacy experience and are responsible for helping you maximise your membership and fulfil your pharmacy’s profit potential.

On request your PGM can provide you with optional business coaching through Alliance Assist. Alliance Assist provides tailored business advice and guidance. Your PGM will produce a personalised business plan that outlines easy to implement actions that will make a measurable difference to your pharmacy's performance. 

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